FAQ & CONTACT

FAQ

How do I book a taxi?

You can easily book a taxi by entering the requested information on our home page or the Schiphol Taxi page. After you have entered the requested information, the fare will be calculated and you can pay online. You can also order a taxi by emailing info@deluxetaxiamsterdam.com or calling 020 3030 770. Corporate customers can log in via the website.

Are the prices displayed per person or per vehicle?

The prices shown are always per vehicle and include all taxes, tips and fees. The maximum number of passengers and bags that fit comfortably in each vehicle is shown below each car class. The number of passengers has no influence on the price.

What if my flight is delayed?

For airport pickups, you have a free waiting time of 60 minutes. We understand that there may be problems that you do not control yourself and that can lead to unexpected delays. By specifying your flight number when booking, your driver can keep track of your arrival time and adjust your pick up time accordingly. If there is a long wait and the driver cannot wait, we will contact you to work out an alternative solution.

What is a Meet & Greet service?

Your driver will pick you up at the Meeting point in Schiphol with your name or company mentioned on a tablet. Accompany the passenger to the vehicle and help you with your luggage.

What is Deluxe Taxi Amsterdam's cancellation policy?

For transfers, cancellation is free of charge if more than one hour is left for the agreed collection time. If there is an hour or less before the agreed collection time, the total price must be paid. For bookings per hour, cancellation is free of charge if there are more than 24 hours left for the agreed collection time. If there is 24 hours or less before the agreed collection time, the total price must be paid.

How do I add extra stops to my booking?

It is not possible to add extra stops to a single transfer via the booking module of the website. If you want to make one or more stops during your ride, we recommend that you book one of our service levels per hour. Of course, you can also e-mail us your wishes and we will send you a suitable offer.

Can I book a specific vehicle?

It is possible to book a specific vehicle via e-mail. It is not possible to book a specific vehicle via the online booking module. You always get a vehicle of the desired category. DTA has the right to tacitly grant an upgrade without prior notice.

Is it easy to get a taxi in Amsterdam?

Certainly, it is incredibly easy to get a taxi in Amsterdam. You can find one at designated stands or pre-book through local transfer services. Deluxe Taxi Amsterdam is a premium option that offers pickup and drop-off services within the city, as well as reliable transfers to and from Schiphol Airport. With their professional service and transparent prices, they are the ideal choice for seamless transportation in Amsterdam.

How much does a taxi from Amsterdam to Rotterdam cost?

The estimated costs for a taxi from Amsterdam to Rotterdam range between €150 and €200. Please note that this is a rough estimate, and actual prices may vary depending on factors such as the taxi service, traffic conditions, and any additional services or stops requested during the journey. It is advisable to confirm the rates with the taxi service provider before starting the trip.

Can I pre-book a taxi in Amsterdam?

Yes, you can certainly pre-book a taxi in Amsterdam. Through our website, you can make arrangements for a pre-scheduled taxi service. When it comes to reliable advance bookings, Deluxe Taxi Amsterdam stands out as a premium option. Their service ensures a punctual and dependable experience, enhancing the reliability of your tour in Amsterdam.

What are the costs of a taxi in Amsterdam?

The costs of a taxi in Amsterdam can vary based on factors such as distance, time of day, and the taxi company. As a rough estimate, the initial fare when entering a taxi is approximately €2.95 to €3.50. In addition, there is a fee of around €2.20 per kilometer. Keep in mind that these are approximate prices and may slightly vary depending on the specific taxi service you use. It is advisable to confirm the fare with the taxi driver or service provider before starting your journey.

Is Uber cheaper than a taxi in Amsterdam?

Yes, local taxi services in Amsterdam are generally cheaper compared to Uber. On average, local taxis can be about 20-30% less expensive than using Uber for the same distance. This makes choosing a local taxi service a more cost-effective option for transportation within the city.

How can I pay?

You can pay for your taxi ride in Amsterdam with both cash and credit cards. For additional convenience and to avoid potential issues, it is highly recommended to pre-book. This allows you to arrange your ride and payment method in advance, ensuring a seamless experience.

How long does an airport transfer from Amsterdam take?

The duration of an airport transfer in Amsterdam can vary depending on factors such as traffic and the specific location within the city. On average, a transfer from Schiphol Airport to the city center takes about 30-45 minutes by taxi. However, it is important to allow some extra time during busy travel hours or in case of unexpected delays.

Is it safe to use a taxi in Amsterdam?

Yes, it is perfectly safe to use a taxi in Amsterdam. The city has a well-regulated taxi system, and licensed taxis are considered a reliable and safe form of transportation. The drivers are trained professionals, and the vehicles undergo regular safety checks. As in any city, it is always good practice to choose licensed and reliable taxi services such as Deluxe Taxi Amsterdam for extra peace of mind.

Can I request a transfer with a driver who speaks a specific language?

Yes, it is possible to request a driver who speaks a specific language when booking a transfer. In Amsterdam, most drivers speak Dutch and English. However, if you need a driver fluent in a particular language, it is advisable to mention your preference during the reservation process to ensure the best possible experience.

Do you pay VAT for a taxi in the Netherlands?

Yes, for most services, you need to pay VAT (or ‘BTW’ in Dutch). The VAT amount is always specified on the receipt or invoice. If you are not a resident of the European Union, you may be eligible for VAT refund.

Can I book a taxi for a specific time in Amsterdam?

Yes, you can book a taxi for a specific time in Amsterdam. Taxi services in the city offer the flexibility to schedule a pickup time that suits your needs. Whether it’s an early morning ride to the airport or a late return to your accommodation, you can arrange for a taxi to be at the specified location at the time you’ve requested. This ensures a convenient and timely transportation experience tailored to your schedule.

How long should I wait after ordering a taxi?

After ordering a taxi, your driver will be waiting at the Meeting Point inside the Central Arrival Hall of the airport. Please follow the signs to the Meeting Point. Your driver typically arrives about 45 minutes after your flight landing at the Meeting Point. This allows sufficient time to account for any delays in your flight’s arrival.

How do I edit my booking?

To edit your booking, you can contact the support team of Deluxe Taxi Amsterdam. It is advisable to inform them as early as possible to avoid any inconvenience. They will assist you in making changes, such as adjusting the timing of your booking, to better suit your needs.

Where do I meet my driver at Amsterdam Schiphol Airport?

You can meet your driver at the designated Meeting Point inside the Central Arrival Hall of Amsterdam Schiphol Airport. However, it is advisable to confirm the current meeting point with your contact person, as it may change due to construction or other reasons. This ensures a smooth and trouble-free meeting with your driver.

What if my driver is not there?

If your driver is not at the designated meeting point, immediately contact your assigned contact person. Although it is rare, we take such situations seriously and will take prompt action to resolve the issue. Your satisfaction is our priority.

What if my flight or train is delayed?

If your flight or train is delayed, contact your agent immediately. They will assist you in rescheduling your booking and arranging alternative transportation as soon as possible. Your timely communication ensures a smooth transition to your modified travel plans.

How many people are allowed in a vehicle?

A sedan accommodates up to 3 passengers. If you have a larger group, it is recommended to opt for a minibus. Simply discuss your preferences with your agent, and they will arrange a comfortable ride accordingly.

Can I book a vehicle from a specific car brand?

Certainly! In Amsterdam, you can choose from various car brands, including Tesla, Mercedes, and BMW, to match your personal style and comfort preferences during your ride.

Can I pay with foreign currency?

Yes, you can generally pay with foreign currency when using taxis in Amsterdam. However, it is advisable to confirm in advance with the taxi driver or the company to ensure that they accept the specific foreign currency you plan to use. Credit cards are also widely accepted as a payment method.

I lost something in the vehicle, what can I do?

If you have lost something in the vehicle, contact our agent as soon as possible. They will assist you in locating and retrieving your lost item. Once found, your item will be returned to you.

CONTACT

Do you have questions?
Contact us :

E-MAIL

Reply within 1 hour :
info@deluxetaxiamsterdam.com

PHONE

Call us at :
+3120 3030 770

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